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Can I reserve your service for out-of-town trips?

Absolutely! Our professional driver company specializes in providing transportation services for all types of travel needs, including out of town trips. We offer a range of vehicles to choose from, including SUVs, and vans, that are perfect for long-distance travel. Our experienced drivers are knowledgeable about the best routes and travel times, ensuring that you arrive at your destination safely and on time. To reserve our services for your out-of-town trip, simply contact us with your travel details, and we'll take care of the rest! 

What type of certification do your drivers obtain?

All of our drivers are required to have a valid Class 4 driver's license issued by the British Columbia Ministry of Transportation and Infrastructure. Additionally, our drivers undergo extensive background checks, including criminal record checks and driving history checks, to ensure that they meet our company's high standards for safety and professionalism. In addition, all of our drivers have their National Safety Code (NSC) certification, which is a federal standard for commercial driver safety. The NSC certification includes requirements for driver training, vehicle maintenance, and record keeping, among other things. This certification helps to ensure that our drivers are knowledgeable about safe driving practices and are committed to providing a high level of service to our customers.

I need transportation for a multi-day trip. Can you help me?

Victoria Coastal Tours is here to help with all your transportation needs, including multi-day trips.  Simply contact us with your travel details and we'll work with you to develop a customized itinerary that meets your specific needs. We can also help with any additional transportation services you may require during your trip, such as airport transfers, hotel pickups, and more.

I’m traveling with my dog, can I still use your services?

Certainly!  We understand that pets are a part of the family, and we want to ensure that everyone can enjoy our tours together. Just let us know in advance that you'll be bringing your dog along, and we'll make sure to accommodate accordingly. We ask that all pets be well-behaved and leashed during the tour for the safety and comfort of all our guests. We look forward to sharing a memorable experience with you and your canine companion!

What is the best time of year to visit Victoria?

The best time to visit Victoria, BC, Canada is during the summer months, from June to August, when the weather is generally pleasant and warm. This is also when many festivals and outdoor events take place. However, if you prefer to avoid crowds and high prices, consider visiting during the shoulder seasons of spring (April to May) and fall (September to October), when the weather is still quite enjoyable. Keep in mind that winters in Victoria can be mild compared to other parts of Canada, making it an attractive destination year-round for those who don't mind cooler temperatures.

Are there any age or fitness requirements for the tours?

All ages and fitness levels can be accommodated. Please let us know of any age or mobility issues at booking and we will be able to tailor your transportation or tour to make everyone safe and comfortable.

What are some must-see attractions in Victoria?

One of the wonderful things about Victoria is there is something for everyone. The most visited and iconic spots for tourists are Butchart Gardens, Fairmont Empress and Victoria Legislative building. Although one cannot discount Beacon Hill Park, Craigdarroch Castle, Ogden Point, The Butterfly Gardens, Fishermans Wharf, Hatley Castle, Malhat Skywalk and the shop along Government Street.

What is your cancellation policy?

At Victoria Coastal Tours, we prioritize the safety and comfort of our customers. While we strive to provide exceptional experiences rain or shine, we understand that unforeseen situations happen, or inclement weather can impact the enjoyment of our tours.  

  1. Cancellations made more than 24 hours prior to the scheduled tour departure time will receive a full refund.  
  2. Cancellations made within 24 hours of the scheduled tour departure time are not eligible for refunds. 
  3. Pre-purchased admission tickets are non-refundable under any circumstances. 
  4. In the event of inclement weather (such as heavy rain, high winds, or other adverse conditions), Victoria Coastal Tours reserves the right to modify or cancel tours for the safety and comfort of our customers. 
  5. If a tour is cancelled due to inclement weather, customers will be notified as soon as possible, and alternative arrangements or refunds may be offered at the discretion of Victoria Coastal Tours. 

We appreciate your understanding and flexibility in situations beyond our control.   

Please don't hesitate to contact our customer service team at info@toursvictoria.com if you have any questions or concerns regarding our cancellation policy or the status of your booking.

Why do you use electric vehicles?

We believe in eco-friendly transportation and promoting green tourism to ensure your journey leaves behind only memories not a carbon footprint.  We promote the reduction of environmental impact of tourism.  We also understand that being green and eco-friendly also means being flexible and fluid and staying up to date with the latest research. 

Another benefit is the quiet and smooth nature of electric vehicles, offering a more pleasant and serene touring experience without the noise and vibrations associated with traditional combustion engines. Also, EVs generally have lower operating and maintenance costs than traditional vehicles. This helps to have more competitive pricing for our tours. 

While with us, please consider buying local products and services, such as food, souvenirs and tours that support the local economy and reduce the carbon footprint of goods transportation.

Child seating requirements

We do have infant, Child forward/rear facing and booster seats for rent.

In accordance with the Motor Vehicle Act Regulation Division 36.

Infant restraint systems

36.04   (1)A child must be fastened in an infant restraint system used in a rearward facing position and specified by the manufacturer to be appropriate for the child's height and weight, until the child attains age one and weighs 9 kg or more.

(2)A child who has attained age one and weighs 9 kg or more may continue to be fastened in a restraint system referred to in subsection (1) until, according to the manufacturer's specifications, the restraint system is no longer appropriate for the child's height and weight.

(3)The restraint system referred to in subsection (1) or (2) must not be used in a designated seating position that has an active frontal airbag for that seat.

[en. B.C. Reg. 218/2007.]

Child restraint systems

36.05   (1)A child who

(a)has attained age one,

(b)weighs 9 kg or more, and

(c)is not required, or permitted, to be fastened in an infant restraint system in accordance with section 36.04

must be fastened in a child restraint system used in a forward facing position and specified by the manufacturer to be appropriate for the child's height and weight, until the child weighs 18 kg or more.

(2)A child who has attained age one and weighs 18 kg or more may continue to be fastened in a restraint system referred to in subsection (1) until, according to the manufacturer's specifications, the restraint system is no longer appropriate for the child's height and weight.

[en. B.C. Reg. 218/2007.]

Booster seats and seat belt assemblies

36.06   (1)A child who is no longer required, or permitted, to be fastened in a child restraint system in accordance with section 36.05 must be fastened on a booster seat, specified by the manufacturer to be appropriate for the child's height and weight, using the vehicle's seat belt assembly until the child reaches a height of 145 cm or more.

(2)If the vehicle has an available seat belt assembly with an upper torso restraint and a pelvic restraint, other than the driver's seat belt assembly, a child referred to in subsection (1) must be fastened on the booster seat using that seat belt assembly.

(3)Despite subsection (1), if none of the available seat belt assemblies in the vehicle have an upper torso restraint, other than the driver's seat belt assembly, then a child referred to in subsection (1) must be fastened without a booster seat using a seat belt assembly with a pelvic restraint.

(4)A child who has attained a height of 145 cm or more may continue to be fastened on a booster seat referred to in subsection (1) until, according to the manufacturer's specifications, the booster seat is no longer appropriate for the child's height and weight.

[en. B.C. Reg. 218/2007.]

Seat belt assemblies

36.07  A child who is no longer required, or permitted, to be fastened in a booster seat in accordance with section 36.06 must be fastened

(a)in a seat belt assembly with an upper torso restraint and a pelvic restraint, if, other than the driver's seat belt assembly, there is one available in the vehicle, or

(b)in a seat belt assembly with a pelvic restraint, if, other than the driver's seat belt assembly, there is in the vehicle no available seat belt assembly with an upper torso restraint and a pelvic restraint.